Gokin Solar Co., Ltd. and its affiliates (collectively, "Gokin Solar", "we", "us", and "our") respect your privacy. Please read the following to learn more about our Privacy Policy ("this Policy").
Contacting Us
For any complaints and reports about network information security, or any questions, opinions or suggestions about the Privacy Policy herein and your information, and any questions about the Statement or Gokin Solar’s privacy measures, please contact us via the following contact information, and we will process your request and give feedback in time as required by laws and regulations:
E-mail: gk@gokinsolar.com
Telephone：+86-0756 6836188
You may also reach out to Gokin Solar through online form submission, and we will reply as soon as possible after receiving your request.
This Policy describes how Gokin Solar processes your personal data, but it may not address all possible data processing scenarios. Gokin Solar may inform you of product- or service-specific data collection through supplementary policies or notices provided before collection.
This Policy will help you understand the following:
I. How We Collect and Use Your Personal Information
II. How We Use Cookies and Similar Technologies
III. How We Retain Your Personal Information
IV. How We Share, Transfer or Publicly Disclose Your Personal Information
V. How We Protect Your Personal Information
VI. Your Rights to Your Personal Information
VII. How We Process Minors’ Personal Information
VIII. Third-party Service Providers and Their Services
IX. How Your Personal Information is Transferred Globally
X. How This Policy is Updated
I. How We Collect and Use Your Personal Information
We collect Personal Information for more efficient operation and to provide you with best usage experience. Our channels to collect Personal Information include: (1) information directly provided by you to us; (2) we obtain relevant information during your use of our products and services; and/or (3) we obtain Personal Information about you from third parties.
The information we collect depends on the products you actually use, the environment in which you interact with us, the choices you make, including your privacy settings and the products and features you use. Our products and functions include core businesses and value-added businesses. In collecting information, you are not necessarily required to provide us with your Personal Information. For core businesses, if you choose not to provide it, we may be unable to provide you with relevant services and respond to or solve any problems with which you are confronted. For value-added businesses, you may decide whether or not you permit us to collect your information. If you refuse to do so, it may cause relevant value-added businesses to be unavailable, but will not compromise your use of our core businesses.
1. How We Collect and Use Your Personal Information
1.1 Information you provide to us
(1) To create and maintain your service account
In order to create your service account, you may be required to provide us with certain Personal Information. When you choose to register for a personal user account, we require you to provide us with your mobile phone number, password, SMS verification code and other information in order to create a service account for you and assist you to log in and use the relevant services; when you choose to register for a supplier account, you will need to provide us with the account number, nickname, email address, email verification code and other information of you or the enterprise/organization you represent in order to create an account for you and to assist you to log in and use the services. If you refuse to provide the aforementioned information, we will not be able to create an account for you or the enterprise/organization you represent, and you will be unable to experience the services.
After you register your personal user account, we will provide you a channel to improve your personal profile. You can choose whether to provide us with e-mail address and other information, so that we can provide you with more personalized services. You do not have to provide such information, and your refusal to provide the same will have no impact on your use of the basic functions of the related services.
(2) To provide you with recruitment services
In order to provide you with our recruitment services, you may need to provide us with your name, gender and other personal identification information, mobile phone number, e-mail address and other basic Personal Information, education, work experience and other personal education and work information, so that we can assist you with CV creation, job applications and necessary communication. The recruitment services we provide includes both mandatory information and optional information. If you refuse to provide the mandatory information, we will not be able to provide you with relevant recruitment services. However, if you refuse to provide the optional information, it will not affect your use of the basic functions of recruitment services.
(3) To organize online and offline events
We may organize exhibitions or online media events from time to time. We may need you to provide us with your name, gender, mobile phone number, e-mail address, job title, company/organization, industry category, etc., so as to complete identity verification and contact you. If you refuse to provide the abovementioned information, we will not be able to verify your identity and contact you, which may result in you being unable to participate in the exhibitions or online media events.
(4) To provide you with feedback function
We provide you with feedback function. If you would like to provide us with your comments, we will need you to provide and collect your Personal Information, including your name, mobile phone number, e-mail address and your comments, so that we can contact you in time and give you feedback on the processing results. If you refuse to provide such information, we will not be able to understand and respond to your comments or requests in time, but the basic functions of the relevant products or services will not be affected.
1.2 Information collected when you use the products or services
To ensure the security of our products, services and users’ accounts, provide better products and/or services, and improve user experiences, we will collect your device information and how you and your device interact with our products and services when you use the relevant products and services (including your use of relevant products or services under the account of enterprise/ organization you represent). The aforementioned information includes:
(1) Device information: information about attributes of device (such as your hardware model, version of operating system, device configuration, unique device identifier, international mobile equipment identity (IMEI), media access control address (MAC), identifier for advertising (IDFA)), device location information (such as location information obtained by GPS, Bluetooth or WIFI signals), device connection information (browser type, telecommunication carrier, and language used) and device status information (such as sensor data and application installation list). The information collected from your various devices may be correlated for the purpose of providing you with consistent services on these devices. In addition, we may associate your device information or telephone number with your service account.
(2) Log information and operation records: your usage of our products or services, operation of your account after logging in (including changes to password, bound phone number and E-mail address, and complaint records), search for words and software queries entered through services (such as restart, upgrade, error, crash), Internet Protocol (IP) address, URL of accessed services, browser type and language used, information about downloading, installation or use of mobile applications and software, communication with communication software, date, time, duration of accessing service, and browsing information.
Please understand that the functions and services we provide are constantly updated and developed. Where specific functions or services are not contained in the following description, but we collect your information when you use such functions or services, we will explain to you the content, scope and purpose of such collection through page prompt, interactive process, website announcement, extra agreement, or by other means for your consent.
We will use your Personal Information in strict accordance with the purposes described in this Policy. We will use your Personal Information in strict accordance with the purposes described in this Policy, and your Personal Information will only be used for the purposes identified, described, and authorized by you at the time of collection. We will acquire your separate consent in advance if the information is to be used for any purpose that is not specified in this Policy. We will acquire your separate consent in advance when the information collected for a specific purpose is to be used for other purposes. Without consent of users, we will not provide third parties with users’ Personal Information and behavior data.
2. Information obtained from third parties
We may receive your Personal Information or other information from our affiliates or partners (such as such as third party media agencies, third party market research agencies and advertising service providers, etc.) to the extent permitted by law and authorized by you, for the purpose of providing optimized services and satisfying your personalized demands. In addition, we may also collect your Personal Information provided by other parties when using our products or services.
3. Exceptions to acquire authorization and consent for collection and use of Personal Information
You fully understand that, under applicable laws, we do not need to obtain your authorization and consent for collection and use of your Personal Information in the following situations:
(1) where it is related to our performance of obligations provided by laws or regulations;
(2) where there is a direct relation to national security or national defense;
(3) where there is direct relation to public safety, public health, or major public interests;
(4) where there is a direct relation to criminal investigations, prosecutions, trials, or enforcement of judgments and the like;
(5) where it is done to preserve the life, property, or major lawful rights and interests of you or another person, and it is very difficult to obtain your consent;
(6) where the Personal Information involved was voluntarily disclosed to the public by you;
(7) where it is done to enter into and perform a contract between you and us;
(8) Personal Information that is collected from lawfully disclosed information, such as lawful news reports, open government information, and other such channels;
(9) where used to preserve the secure and stable operations of the products and services, such as discovering or handling problems with the product or service;
(10) where it is necessary for a news agency to carrying out lawful news reporting activities;
(11) where it is needed to carry out statistics or academic research in the public interest for academic research institution, and when providing outcomes of academic research or descriptions, de-identification of Personal Information contained in the outcome has been conducted.
II. How We Use Cookies and Similar Technologies
1. What is Cookie?
Cookie is a small piece of file that our websites, Apps, or services transfer to and store on your device. Our websites, online services, interactive apps, emails and advertisements may use Cookies and other similar technologies, such as pixel tags and web beacons. These Cookies may be stored on your computer for a short period of time (e.g., only when your browser is open) or for a longer period of time, even years. We cannot access Cookies that were not set by us.
2. How we use Cookies and Similar technologies
(1) We and our partners use Cookie or similar tracking technologies to better understand the use of mobile software on your device, how often you use the app, what events occur within the app, cumulative usage, performance data, and from where the app was downloaded. We will not link the information stored in the analysis software to any Personal Information you submit in the mobile App.
(2) We and our partners use Cookie or similar tracking technologies to analyze trends, manage websites, track user behaviors on the websites, and collect aggregate demographic information of our user base.
(3) Many web browsers have the "Do Not Track" feature. This feature may send a "Do Not Track" request to websites. If your browser has turned on "Do Not Track", all of our sites will respect this preference.
(4) Like most websites, we may automatically collect certain information to analyze cumulative trends and manage our sites. This information may include the IP address, browser type, Internet service provider (ISP), reference/exit page, files you view on our sites (such as HTML pages and graphics), operating system, date/time stamps, and/or click stream data.
(5) We work with third parties to display advertisements on our websites or to manage our advertisements on other websites. Our authorized partners may use cookies or similar tracking technologies to provide you with advertising based on your browsing activities and interests. If you want to opt out of interest-based ads. Please note that you will continue to receive general ads that are not personally targeted.
3. Clear/Disable Cookies
Managing Cookies and Cookie preferences must be done within your browser's options/preferences. Below are guides for managing Cookies in some popular browsers:
Microsoft Internet Explorer
Microsoft Edge
Mozilla Firefox
Google Chrome
Safari for macOS
Safari for iOS
4. More Information about Cookies
For more information about cookie and instructions on how to configure your browser to accept, delete or disable Cookies, please see www.allaboutcookies.org.
III. How Do We Keep Your Personal Information?
1. The retention period of Personal Information collected by us shall be the shortest time necessary to realize the purpose specified herein, unless a longer retention period is required by laws and regulations. Your Personal Information will be deleted or anonymized after the aforementioned retention period expires.
2. Where part or all of our products or services disabled for special reasons, we will inform you in time, stop collecting and processing your Personal Information on related products or services, and delete or anonymize the Personal Information related to the said products or services, unless otherwise stipulated by laws and regulations.
IV. How Do We Share, Transfer or Publicly Disclose Your Personal Information?
1. How we share and transfer your Personal Information
We will entrust third parties to process your Personal Information on our behalf in some cases. For example, companies that send text message and E-mail, or provide technical support on our behalf may only use your Personal Information to provide services for you on our behalf.
We may share certain Personal Information with our affiliates and strategic partners who cooperate with us to provide products and services from time to time, so as to provide the products or services required by you.
(1) Sharing with affiliates: your Personal Information may be shared with our affiliates to the extent permitted by laws and regulations, for the purpose of abiding by the law, protecting the interests, properties or safety of us, our affiliates or partners, you or other users, or the public from any damage, preventing fraud and other illegal activities, and reducing credit risks. We will only share the Personal Information necessary for the aforementioned purpose. Our affiliates will not use the shared Personal Information for any other purposes than the aforementioned ones without your consent.
(2) Sharing with authorized partners: some of our services will be provided with assistance from authorized partners only for the purpose stated herein. We may share certain of your Personal Information with our partners to provide better customer service and user experience. Our authorized partners include the following types：
- Cloud service provider：some of our services will rely on third-party cloud service platform with relevant business data stored on it. The third-party cloud service provider may collect your device information and network-related information;
- Logistics service provider：we will provide the relevant distribution information provided by you to the third-party logistics service provider (if needed) for the purpose of delivering your goods bought from us or prize obtained through participating in our activity, including the name/company name, delivery address and contact information.
In the case of merger, acquisition or bankruptcy liquidation, if transfer of Personal Information is involved, we will ask the transferee company or organization of your Personal Information to continue to be bound by the Privacy Policy; otherwise, additional authorization and consent will be obtained from you by said company or organization. We will fully inform you and delete or anonymize all Personal Information under our control, provided that the Personal Information transfer is not involved. Internally, the data (including user data) under the control of the companies or organizations previously acquired and merged will be processed and protected as per the equivalent standards and requirements as the data owned by Gokin Solar.
We will sign strict confidentiality agreements with companies, organizations and individuals sharing your Personal Information and require them to use your Personal Information in strict accordance with this Policy and take relevant confidentiality and security measures to process your Personal Information.
2. How we publicly disclose your Personal Information
We will publicly disclose your Personal Information ONLY in the following situations:
(1) After obtaining your explicit consent; or
(2) Legal Disclosure: Should we be legally required to comply with subpoenas or other legal procedures, litigations, or mandatory requirements of government authorities, we may disclose your Personal Information if we sincerely believe that disclosure is necessary to protect our rights, protect your or other's safety, investigate fraud or respond to government requests.
3. Exceptions to authorization and consent for the sharing, transfer or public disclosure of Personal Information
You are fully understand that, according to applicable laws, our sharing, transferring, or publicly disclosing of your Personal Information do not need to first obtain your authorization and consent in the following circumstances:
(1) where it is related to our performance of obligations provided by laws or regulations;
(2) where there is a direct relation to national security or national defense;
(3) where there is direct relation to public safety, public health, or major public interests;
(4) where there is a direct relation to criminal investigations, prosecutions, trials, or enforcement of judgments and the like;
(5) where it is done to preserve the life, property, or major lawful rights and interests of you or another person, and it is very difficult to obtain your consent;
(6) Personal Information that you have disclosed to the public themselves;
(7) lawfully disclosed information to public, such as information collected from lawful news reports, disclosure of government information, and other such channels.
V. How We Protect Your Personal Information
1. How we protect your Personal Information
We have taken reasonable and feasible technical security and organizational measures to protect the information collected in relation to the services. We have adopted security measures that are in line with industry standards to protect the Personal Information you provide, and to prevent unauthorized access, public disclosure, use, modification, damage or loss of the data.
2. Notification and response of Personal Information security incident
Please note that while we have taken reasonable steps to protect your Personal Information, no website, Internet transmission, computer system, or wireless connection is absolutely secure. In the event of a Personal Information security incident, we will, in accordance with the requirements of relevant laws and regulations, promptly inform you of the following: the basic situation and possible impact of the security incident, disposal measures we have taken or will take, suggestions for your self-protection and risk mitigation, remedies for you, etc. We will timely inform you of the relevant situation of the event by email, letter, telephone, or push notification. When it is difficult to inform the Personal Information subjects individually, we will issue an announcement in a reasonable and effective manner. Meanwhile, we will also actively report the handling of the Personal Information security incident in accordance with the requirements of the regulatory authorities.
VI. Your Rights to Your Personal Information
We respect your rights to your Personal Information. Below is a list of your legal rights as well as the measures that we take to protect these rights.
1. Right to know
We will inform you of how we process your Personal Information by publishing this Policy, notices, text messages or e-mails. We are committed to being open and transparent about how we use your Personal Information. You can keep track of the collection and use of your Personal Information by periodically reviewing this Policy, receiving emails and text messages with updates to the Privacy Policy, and contacting us in the manner disclosed in this Policy.
2. Right to access
You can directly query or access your Personal Information on our product or service interface, such as you can log into your account through the product page at any time to access your account related Personal Information.
If you are unable to query or access your Personal Information on your own, or if you encounter any problems while exercising your right to access data, you may contact us and request access to your Personal Information in the manner disclosed in this Policy.
3. Right to correct
When you find that the Personal Information we processed about you is inaccurate or incomplete, you have the right to have it rectified or completed by us. For certain parts of your Personal Information, you can directly correct and modify it on the relevant function page of the product or service.
For Personal Information that has not been made available for your own modification, you may contact us and request corrections or additions to your Personal Information in the manner disclosed in this Policy.
4. Right to delete
You may choose to delete some of the Personal Information you have submitted to us. For some of your Personal Information, you can delete them directly on the relevant function pages of the products or services.
If we have not yet provided you with a channel for the deletion of your Personal Information, or if we violate our agreement with you in the collection and use of your Personal Information, you may contact us and request the deletion in the manner disclosed in this Policy.
5. Right to cancel account
We provide you with account cancellation service, and you can choose to cancel your account in the product interface. If you choose to cancel your account, we will delete or anonymize all your relevant Personal Information in time according to the laws and regulations, unless otherwise stipulated by laws and regulations.
After the cancellation, you are not able to access into the accounts and we are unable to continue to provide you with products or services that need to log in with an account.
6. Right to withdraw consent
To function properly, each service requires some basic Personal Information (see "How We Collect and Use Your Personal Information" of this Policy). You may change the scope of your authorization to us to continue collecting Personal Information, or withdraw your authorization by deleting information, disabling device permission settings, changing related product or function settings pages, canceling your account, etc.
If you withdraw your consent, we will no longer be able to provide you with the corresponding service for which you have withdrawn your consent. Once you have withdrawn your consent, we will no longer process the corresponding Personal Information. But your decision to withdraw your consent will not affect the processing of Personal Information based on your previous consent prior to the withdrawal.
7. Right to complain
You have the right to contact us and file service complaints in the manner disclosed in this Policy. We will respond within 15 days from the date of receipt of your complaint. If you are dissatisfied with our response, especially if our handling of Personal Information damages your legal rights, you can also file a complaint or report to the regulatory authorities, or file a lawsuit in a court with jurisdiction.
Please note that, due to security reasons, we may verify your identity before processing your request. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), may be detrimental to the legal rights and interests of others, or are very impractical. In addition, we may not be able to respond to your request if your request is directly related to matters involving national security, national defense, public health, criminal investigation and other public interests, or if the request may severely impair the legitimate rights and interests of yours or those of other individuals and organizations.
VII. How We Process Minors’Personal Information
Our products, website and services are not intended for the minors. If we collect the Personal Information of minors on an occasional basis, we will delete the relevant information as soon as possible after verification. If you find that we have collected the Personal Information of minors during your usage of our products and services, please contact us through the contact information published in this Policy. Upon receipt of your notice, we will verify it in a timely manner and delete relevant information after verification.
VIII. Third-party Service Providers and Their Services
Our websites, products, applications, and services may contain links to third-party websites, products, and services. You can choose whether to visit or accept websites, products, and services offered by third parties. For example, the "Follow Us" feature on our official website will guide you to our official social media accounts, where you can find marketing or promotional information posted by us.
We have no control over third-party privacy and data protection policies as such third parties are not bound by this Policy. Before you submit Personal Information to third parties, please refer to their privacy policies.
IX. How Your Personal Information Is Transferred Globally
If some products or services involve cross-border transfer, we need to transfer your Personal Information outside of your region. In this case, we will strictly comply with the applicable laws and regulations and ensure the safety of your Personal Information.
X. How This Policy is Updated
This Policy is subject to updates or revisions from time to time. We will send you change notice through different channels. If you provide us with an email address, we will notify you by email before the change becomes effective, otherwise we will post notices on our website or push notifications to you through our devices.
This Policy allows adjustments. However, without your express consent, we will not diminish your rights under this Policy.
If you do not agree to the above Privacy Policy, we will not be able to collect and use the information necessary to provide the service, and will not be able to provide you with services normally.
This Policy shall come into force as of the date of update.
Last Revised: August 12, 2024
